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When e-banking with the Zürcher Kantonalbank, there are three different options for logging in:  via mTAN or photoTAN using your mobile phone, or via Identy Key using a USB stick. In all cases, you confirm your log-in and transactions via a second independent channel. When signing your contract, you can decide which process you would like to use. It is possible to use different processes.

Logging in

Logging in via mTAN

You log in with

  • your account number,
  • your password and
  • a six-figure number sent to you via SMS to your mobile phone  the mTAN.

Step 1

In the first log-in window, you are asked to enter your account number and your personal password. Please ensure the correct spelling in upper and lower case letters when entering your password.
Once you have confirmed these details, an mTAN will be sent to your mobile phone.

Please note: If you are entitled to both log in using an mTAN and Identy Key, or if there are several telephone numbers registered for logging in, you will be asked to make your choice before the next step.

Login Screenshot 1

 

Step 2

In the second log-in window, you enter the mTAN just received.

Please note: Before entering your mTAN, please ensure that the name of the account holder is shown top right. If this is not the case, do not log in! In that case, please contact eBanking support on 0844 840 140.

Login Screenshot 2

Logging in via photoTAN

You log in with

  • your account number,
  • your password and
  • a 7-figure number (TAN) displayed to you in the app or on your reader after scanning in the log-in graphic.

Step 1

Have your mobile device with your photoTAN app or your reader ready. Open your browser on another device (PC, laptop, etc.) and enter www.zkb.ch into the address bar. Click on «eBanking» top right.

Step 2

Enter your account number and password. Click on «Weiter».

Please note: Before entering your TAN, please check the date and time of your last log-in. If these are incorrect, don’t log in and contact eBanking Support.
If you enter incorrect details into the log-in screen five times, your eBanking account is blocked and has to be unblocked again. You can arrange that via eBanking Support.
eBanking Support can be contacted on 0844 840 140.

Step 3

Scan in the photoTAN graphic with your app or reader. Enter the TAN displayed into your browser and click on «Login eBanking».

Logging in via Identy Key

You log in with

  • your account number,
  • your password and
  • a six-figure number shown on your Identy Key  your TAN.

Step 1

In the first log-in window, you are asked to enter your account number and your personal password. Please ensure the correct spelling in upper and lower case letters when entering your password.

Please note: If you are entitled to both log in using an mTAN and Identy Key, you will be asked to make your choice before the next step.

Login Screenshot 1

 

Step 2

Connect the Identy Key to your computer. Drive «Identy Key» is displayed. Open the folder shown and double-click «Start online service». The Identy Key will now display «Bereit für Anmeldung» (ready to log in). To continue logging in, change back to your browser.

Please note: Should «Start online service» not start, this is probably prevented by certain settings in your firewall, your antivirus software, or by a blocked USB port. Please change these settings. In case of query, please read through the instructions, or contact the person who set up your computer.

 

Step 3

The Identy Key will now display a TAN. It is only valid for a certain time. Enter this TAN into your browser and click on «Login eBanking».

Please note: Before entering your TAN, please ensure that the name of the account holder is shown top right. If this is not the case, do not log in! In that case, please contact eBanking support on 0844 840 140.

Login Screenshot 3

Logging out

Click on the «logout» button located top right.

Logout Screenshot 1

 

You have successfully logged out and now return to the general area of the website.

Logout Screenshot 2

Further information

 

 

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