{"id":28242,"date":"2020-07-29T17:02:33","date_gmt":"2020-07-29T15:02:33","guid":{"rendered":"https:\/\/www.ebas.ch\/?p=28242"},"modified":"2020-07-30T14:17:15","modified_gmt":"2020-07-30T12:17:15","slug":"caution-advised-with-payment-orders-by-e-mail","status":"publish","type":"post","link":"https:\/\/www.ebas.ch\/en\/2020\/07\/caution-advised-with-payment-orders-by-e-mail\/","title":{"rendered":"Caution advised with payment orders by e-mail"},"content":{"rendered":"<div id=\"av_section_1\" class=\"avia-section av-3osj-8edf3c5c57d6f444e32a620ab19c7a5a main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize\"><div class=\"container av-section-cont-open\"><main role=\"main\" itemprop=\"mainContentOfPage\" class=\"template-page content  av-content-full alpha units\"><div class=\"post-entry post-entry-type-page post-entry-28242\"><div class=\"entry-content-wrapper clearfix\">\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa\">\n.flex_column.av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa av_three_fourth  avia-builder-el-1  el_before_av_one_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmci8ju-f0fc4b3dca09a5b80bdbcdd743339f77 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\"><div class=\"avia_textblock\" itemprop=\"text\"><p class=\"ebas-lead\">A new Federal Court ruling is the talk of the town: Hackers ransacked a customer&rsquo;s account, and his bank didn&rsquo;t accept any liability. Yet you can protect yourself against such losses.<\/p>\n<p>Jean-Claude Henchoz (<em>name changed<\/em>) went into shock when he read the last ruling: The Federal Court had decided that a Geneva private bank customer had to foot the bill himself for the damage a hacker had caused him. And this after the cantonal court in the previous instance had ordered the bank to repay the majority of his loss to Henchoz, amounting to several hundred thousand Euros.<\/p>\n<p>Criminals had obtained access to this bank customer&rsquo;s e-mail account and used it to send out several payment orders to his bank. Certain accounts abroad were stated as the recipients of these payments. The problem: As per the contract between bank and customer, it was possible to make payment orders via e-mail, telephone or fax. There was no need for any written order. Hackers exploited this fact.<\/p>\n<p>While the Geneva cantonal court had found that the bank should have noticed these improper payments at an early stage and stop them, the Federal Court saw no error on the bank&rsquo;s part, since contractually governed orders via e-mail don&rsquo;t have to be automatically considered potentially fraudulent and therefore don&rsquo;t have to be checked. Risks with regard to identification and transmission errors are borne by the customer.<\/p>\n<p>Please note the following recommendations to protect yourself against losses as a result of improper payment orders:<\/p>\n<div class=\"ebas-gist\">\n<ul>\n<li>Where possible, only ever make payment orders via your bank&rsquo;s e-banking facility or mobile banking app, or in person at your branch. Have other channels such as e-mail, telephone and fax contractually blocked for payment purposes.<\/li>\n<li>In case you just cannot do without payment orders via e-mail, use an e-mail <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Provider&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;This is the provider of access to the Internet, i.e. the organisation or company enabling users to connect their device to the Internet.&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">provider<\/span> who offers <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Two-factor authentification (2FA)&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;With so-called two-factor authentification, a second, independent security component is requested in addition to the first security component (generally a password) . This might be a code sent to your mobile phone or generated directly on your device.&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">two-factor authentification<\/span>, and avail yourself of this additional level of protection.<\/li>\n<li>Use different, <a href=\"https:\/\/www.ebas.ch\/en\/4-protecting-online-access\/\">complex passwords<\/a> for all your e-mail accounts and for e-banking. Keep them safe (e. g. inside a <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Password&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Serves for authentication. This means agreeing on and using a character string for someone, usually a person, to identify themselves and confirming their own identity this way.&lt;\/p&gt;\n&lt;p&gt;A &amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/en\/4-protecting-online-access\/&amp;quot;&amp;gt;good password&amp;lt;\/a&amp;gt; should have at least 12 characters and consist of numbers, upper and lower case letters as well as special characters.&lt;\/p&gt;&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">password<\/span> manager), and never let anybody know your passwords.<\/li>\n<li>Create a separate e-mail address to communicate with your bank. Don&rsquo;t use this address for any other purpose, and don&rsquo;t advise anyone but your bank of this address.<\/li>\n<li>Where possible, ask your bank to set up a transaction <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Authorisation&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;The allocation of permissions. Based on permissions, authorisation is granted to access resources (e. g. files, software, payments, etc.) after successful identification and authentication.&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">authorisation<\/span> facility so that all payment orders from a certain amount onwards have to be explicitly approved by you via a different channel (e. g. telephone) before they are executed.<\/li>\n<li>Regularly check your bank statements, and also look at the last entries of your statement online. If there are any discrepancies, you should immediately notify your bank.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e2kbb-86d4495b00c389f290046e9e5f6e0589\">\n.flex_column.av-e2kbb-86d4495b00c389f290046e9e5f6e0589{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-e2kbb-86d4495b00c389f290046e9e5f6e0589 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  ebas-sidebar flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmf7hs6-cf3a7410491e57c747a4234463d74b98 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\"><div class=\"avia_textblock\" itemprop=\"text\"><\/div><\/section><\/div>\n<\/div><\/div><\/main><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>A new Federal Court ruling is the talk of the town: Hackers ransacked a customer\u2019s account, and his bank didn\u2019t accept any liability. Yet you can protect yourself against such losses.<\/p>\n","protected":false},"author":1,"featured_media":2919,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-28242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<title>Caution advised with payment orders by e-mail - \u00abeBanking \u2013 but secure!\u00bb<\/title>\n<meta name=\"description\" content=\"A new Federal Court ruling is the talk of the town: Hackers ransacked a customer\u2019s account, and his bank didn\u2019t accept any liability. 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