{"id":43332,"date":"2024-12-05T14:14:40","date_gmt":"2024-12-05T13:14:40","guid":{"rendered":"https:\/\/www.ebas.ch\/?page_id=43332"},"modified":"2025-03-02T13:10:43","modified_gmt":"2025-03-02T12:10:43","slug":"fake-letters-from-financial-institutions","status":"publish","type":"page","link":"https:\/\/www.ebas.ch\/en\/fake-letters-from-financial-institutions\/","title":{"rendered":"Fake letters from financial institutions"},"content":{"rendered":"<div id=\"av_section_1\" class=\"avia-section av-3osj-8edf3c5c57d6f444e32a620ab19c7a5a main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap fullsize\"><div class=\"container av-section-cont-open\"><main role=\"main\" itemprop=\"mainContentOfPage\" class=\"template-page content  av-content-full alpha units\"><div class=\"post-entry post-entry-type-page post-entry-43332\"><div class=\"entry-content-wrapper clearfix\">\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa\">\n.flex_column.av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa av_three_fourth  avia-builder-el-1  el_before_av_one_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmci8ju-0d4bf5e1ee8402a49397872c2bc85092 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><p class=\"ebas-lead\">Time and again, fraudulent letters are circulating, purportedly sent by your bank and looking astonishingly authentic. But there are ways to unmask such fakes.<\/p>\n<div class=\"ebas-gist\">\n<h4>The most important points to remember:<\/h4>\n<ul>\n<li>Always use your financial institution&rsquo;s official website or mobile banking app for all e-banking transactions.<\/li>\n<li>Verify the authenticity of letters received in the post &ndash; the same way you do for electronic communications &ndash; and report suspicious letters to your financial institution.<\/li>\n<li>Check the Internet address of any QR codes scanned in via your mobile phone camera before actually opening the <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Hyperlink&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;This is a cross reference, for instance to websites, which makes it possible to jump to another electronic document or a different location inside a document when clicked. On the WWW, the target addresses of such jumps could also be other websites.&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>link<\/span>.<\/li>\n<\/ul>\n<\/div>\n<p>Fraudsters take great care to design fake letters to look as authentic as possible, complete with a correct-looking logo and professional layout. Their objective: To obtain sensitive information or credentials from their unsuspecting victims, for instance to then use them to unlawfully profit from logging on to their e-banking facilities.<\/p>\n<p>A typical scenario: A <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Quick Response code&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Originally, &amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/qrcode&amp;quot;&amp;gt;QR codes&amp;lt;\/a&amp;gt; were used to mark assemblies and components in the car manufacturing sector. Nowadays, QR codes are also used for invoices (&amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/en\/qr-invoices\/&amp;quot;&amp;gt;QR invoices&amp;lt;\/a&amp;gt;) as well as in the publishing and marketing sectors to link physical objects (products, print media, posters, etc.) with the online world and make additional information available this way. As the contents of QR codes cannot readily be decoded by humans, these codes have to be scanned in first, e. g. using a smartphone.&lt;\/p&gt;\n&lt;p&gt;Users cannot usually see what kind of information is coded into them before scanning in a QR code. If possible, they should therefore use a QR code scanner (app) which displays the decoded contents first and asks them whether they would actually like to visit a link or execute a certain action.&lt;\/p&gt;\n&lt;p&gt;&amp;lt;img class=&amp;quot;aligncenter wp-image-25787&amp;quot; src=&amp;quot;https:\/\/www.ebas.ch\/wp-content\/uploads\/2020\/02\/qrcode.svg&amp;quot; alt=&amp;quot;&amp;quot; width=&amp;quot;135&amp;quot; \/&amp;gt;&lt;br \/&gt;\n&amp;lt;p style=&amp;quot;text-align: center;&amp;quot;&amp;gt;Example QR code by &amp;quot;eBanking &ndash; but secure!&rdquo;&amp;lt;\/p&amp;gt;&lt;\/p&gt;&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>QR code<\/span> displayed in a letter leads to a fake website which looks just like your e-banking log-in page. You are then asked to enter sensitive information such as your credentials there. Criminals subsequently use this to obtain access to your accounts.<\/p>\n<p>This approach mirrors the classic <a href=\"https:\/\/www.ebas.ch\/en\/phishing\/\">phishing<\/a> method, with one difference: Instead of sending an electronic message (such as an e-mail, text or Messenger post), they are mailing out physical documents. They frequently also put pressure on victims, for instance by pretending that their account is to be blocked unless they immediately carry out the action allegedly required to avoid this.<\/p>\n<p>From an attacker&rsquo;s viewpoint, the use of QR codes offers the one big advantage that victims cannot at first glance see what kind of Internet address is behind the <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Hyperlink&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;This is a cross reference, for instance to websites, which makes it possible to jump to another electronic document or a different location inside a document when clicked. On the WWW, the target addresses of such jumps could also be other websites.&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>link<\/span> coded into the mosaic image. Otherwise, their fake would be recognisable as such immediately.<\/p>\n<p>You can unmask this scam by checking the Internet address shown after scanning the <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Quick Response code&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Originally, &amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/qrcode&amp;quot;&amp;gt;QR codes&amp;lt;\/a&amp;gt; were used to mark assemblies and components in the car manufacturing sector. Nowadays, QR codes are also used for invoices (&amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/en\/qr-invoices\/&amp;quot;&amp;gt;QR invoices&amp;lt;\/a&amp;gt;) as well as in the publishing and marketing sectors to link physical objects (products, print media, posters, etc.) with the online world and make additional information available this way. As the contents of QR codes cannot readily be decoded by humans, these codes have to be scanned in first, e. g. using a smartphone.&lt;\/p&gt;\n&lt;p&gt;Users cannot usually see what kind of information is coded into them before scanning in a QR code. If possible, they should therefore use a QR code scanner (app) which displays the decoded contents first and asks them whether they would actually like to visit a link or execute a certain action.&lt;\/p&gt;\n&lt;p&gt;&amp;lt;img class=&amp;quot;aligncenter wp-image-25787&amp;quot; src=&amp;quot;https:\/\/www.ebas.ch\/wp-content\/uploads\/2020\/02\/qrcode.svg&amp;quot; alt=&amp;quot;&amp;quot; width=&amp;quot;135&amp;quot; \/&amp;gt;&lt;br \/&gt;\n&amp;lt;p style=&amp;quot;text-align: center;&amp;quot;&amp;gt;Example QR code by &amp;quot;eBanking &ndash; but secure!&rdquo;&amp;lt;\/p&amp;gt;&lt;\/p&gt;&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>QR code<\/span> with your mobile phone camera before proceeding to the actual website. Even better, you could always enter your financial institution&rsquo;s Internet address into your <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Browser&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;A special computer program to display websites on the World Wide Web (WWW) or data and documents in general. The most important browsers used on the Internet are Google Chrome, Mozilla Firefox, Microsoft Edge and Apple Safari.&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>browser<\/span>&rsquo;s address line manually or start your mobile banking app itself &ndash; which will ensure for certain that you end up with your bank&rsquo;s real e-banking facility.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e2kbb-86d4495b00c389f290046e9e5f6e0589\">\n.flex_column.av-e2kbb-86d4495b00c389f290046e9e5f6e0589{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-e2kbb-86d4495b00c389f290046e9e5f6e0589 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  ebas-sidebar flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmf7hs6-b03eb60eda2808dc619b95b2db32d206 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><p>Criminals fake written documents by reputable companies, for instance those sent by financial institutions, with sometimes very authentic results. Such letters will ask end customers to take some security-relevant actions. In this way, fraudsters are trying to obtain their victims&rsquo; sensitive information or credentials.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44531\" src=\"https:\/\/www.ebas.ch\/wp-content\/uploads\/2025\/02\/6_Fake-Briefe-Newsletter-Desktop-200x300-mm-EN.png\" alt=\"\" width=\"200\" height=\"300\"\/><\/p>\n<\/div><\/section><\/div>\n<\/div><\/div><\/main><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Time and again, fraudulent letters are circulating, purportedly sent by your bank and looking astonishingly authentic. But there are ways to unmask such fakes.<\/p>\n","protected":false},"author":1,"featured_media":43318,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-43332","page","type-page","status-publish","has-post-thumbnail","hentry","category-threats"],"acf":[],"yoast_head":"<title>Fake letters from financial institutions - \u00abeBanking \u2013 but secure!\u00bb<\/title>\n<meta name=\"description\" content=\"Time and again, fraudulent letters are circulating, purportedly sent by your bank and looking astonishingly authentic. 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