{"id":29416,"date":"2021-01-18T17:38:34","date_gmt":"2021-01-18T16:38:34","guid":{"rendered":"https:\/\/www.ebas.ch\/?page_id=29416"},"modified":"2026-02-05T17:21:08","modified_gmt":"2026-02-05T16:21:08","slug":"account-hacked-what-to-do","status":"publish","type":"page","link":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/","title":{"rendered":"Account hacked! What to do?"},"content":{"rendered":"<div id=\"av_section_1\" class=\"avia-section av-3osj-8edf3c5c57d6f444e32a620ab19c7a5a main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_three_fourth  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize\"><div class=\"container av-section-cont-open\"><main role=\"main\" itemprop=\"mainContentOfPage\" class=\"template-page content  av-content-full alpha units\"><div class=\"post-entry post-entry-type-page post-entry-29416\"><div class=\"entry-content-wrapper clearfix\">\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa\">\n.flex_column.av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-jo2xz-588590f8e0c3dd5b36ff4df9077018fa av_three_fourth  avia-builder-el-1  el_before_av_one_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmci8ju-0873c44f05156845baace23350cf1810 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><p class=\"ebas-lead\">Every bank customer&rsquo;s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation &ndash; and to learn from this.<\/p>\n<div class=\"ebas-gist\">\n<h4>What to do in case of unauthorised access to your own bank account:<\/h4>\n<ul>\n<li>If there are suspicious transactions or errors when logging into your e-banking facility, you should immediately contact your financial institution and have them block your e-banking facility, your accounts and cards.<\/li>\n<li>Disconnect any devices which could be affected by hacker or <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Malware&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;The term is made up of the terms &amp;quot;malicious&rdquo; and &amp;quot;software&rdquo;. Malware is the generic term for software which executes malicious functions on a device (such as viruses, worms, Trojans, ransomware).&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>malware<\/span> activities from the Internet straight away, switch them off, or set them to flight mode. You should not however reset your devices directly, since the police might request them for forensic analysis.<\/li>\n<li>Change your passwords on a separate, non-infected device. Wherever possible, activate two-factor <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Authentification&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;This is a process where the purported identity of a person or device is checked based on one or several specific characteristics (e. g. password, chip card or finger print).&lt;\/p&gt;\n&lt;p&gt;&amp;lt;img class=&amp;quot;size-full wp-image-25784 aligncenter&amp;quot; src=&amp;quot;https:\/\/www.ebas.ch\/wp-content\/uploads\/2020\/02\/authentisierung_en.png&amp;quot; alt=&amp;quot;&amp;quot; width=&amp;quot;212&amp;quot; height=&amp;quot;249&amp;quot; \/&amp;gt;&lt;\/p&gt;&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">authentication<\/span>.<\/li>\n<li>In case of actual fraud, report this to the police. Note down as many available details on this fraud or attack as possible.<\/li>\n<li>In the future, protect your mobile device against unauthorised access with our &ldquo;5 steps for your digital security&rdquo; and our tips on secure e-banking.<\/li>\n<\/ul>\n<\/div>\n<h3>How can a bank account be hacked?<\/h3>\n<p>Swiss financial institution e-banking portals are very well protected against hacker attacks. This should basically preclude any chance of criminals obtaining direct access to a bank&rsquo;s computer system.<\/p>\n<p>But unwary bank customers still pose a risk: Should hackers manage to obtain someone&rsquo;s access data, they can use them to log into an e-banking facility unnoticed to trigger transactions or access confidential information. Some examples of the methods they use to do so are <a href=\"https:\/\/www.ebas.ch\/en\/phishing\/\">phishing attacks<\/a> or specific <a href=\"https:\/\/www.ebas.ch\/en\/malware-infection\/\">malware infections<\/a>. The only option left to victims then is to limit the damage done.<\/p>\n<h3>How to react appropriately in case of loss?<\/h3>\n<p>The most important measure first: React quickly in case of any suspicion! In case actual fraud occurred, you must immediately block your e-banking facility and all related accounts involved to prevent any further money disappearing.<\/p>\n<p>In case you suspect fraud, for instance if there are suspicious transactions or error messages when e-banking, you should contact your financial institution straight away to co-ordinate any steps necessary. If your suspicion of fraud is confirmed, you should report this to the police in the first instance.<\/p>\n<p>In case you cannot establish how criminals were able to obtain access to your account once you have discussed this with your financial institution, you should generally assume that foreigners have obtained your access data, and that your device has been infected by <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Malware&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;The term is made up of the terms &amp;quot;malicious&rdquo; and &amp;quot;software&rdquo;. Malware is the generic term for software which executes malicious functions on a device (such as viruses, worms, Trojans, ransomware).&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>malware<\/span>, for instance a banking <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Trojan Horse&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Malware disguising itself as something useful or a game, however with completely different objectives in reality. Trojans can for instance capture, change or delete passwords or other confidential data, or transmit them to an attacker.&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>Trojan<\/span>.<\/p>\n<p>To prevent any further misuse of your potentially stolen access data, you should change the <a href=\"https:\/\/www.ebas.ch\/en\/4-protecting-online-access\/\">password<\/a> of your e-mail inbox plus those of all your online accounts as a precautionary measure. Please make sure though not to do so on the computer or mobile device potentially infected, but from a different device. Your e&#8209;banking access should be blocked first. You should only change your passwords later, once you have been able to clarify the situation with your financial institution.<\/p>\n<p>Wherever possible, you should set up <span class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Two-factor authentification (2FA)&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;With so-called two-factor authentification, a second, independent security component is requested in addition to the first security component (generally a password) . This might be a code sent to your mobile phone or generated directly on your device.&lt;\/div&gt;\n\" data-mobile-support=\"0\" data-gt-translate-attributes=\"[{&quot;attribute&quot;:&quot;data-cmtooltip&quot;, &quot;format&quot;:&quot;html&quot;}]\" tabindex=\"0\" role=\"link\">two-factor authentification<\/span> &ndash; this will provide you with a much higher level of access protection.<\/p>\n<p>You should disconnect your device from the Internet and switch it off, or put it into flight mode. However, please only reset it once any potential police investigations have been concluded.<\/p>\n<p>And last but not least, you will want to protect yourself properly against any future attempts at fraud. You should therefore make sure to follow our <a href=\"https:\/\/www.ebas.ch\/en\/5-steps-for-your-digital-security\/\">&ldquo;5 steps for your digital security&rdquo;<\/a> and our <a href=\"https:\/\/www.ebas.ch\/en\/tips-for-secure-e-banking\/\">tips for secure e-banking<\/a> &ndash; because if you take the proper precautions, hackers don&rsquo;t stand a chance!<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e2kbb-86d4495b00c389f290046e9e5f6e0589\">\n.flex_column.av-e2kbb-86d4495b00c389f290046e9e5f6e0589{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class=\"flex_column av-e2kbb-86d4495b00c389f290046e9e5f6e0589 av_one_fourth  avia-builder-el-3  el_after_av_three_fourth  avia-builder-el-last  ebas-sidebar flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-jvmf7hs6-1a38c99c3780e38f7b5614283dbc363f \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><p>Urgent measures in case of suspicion:<\/p>\n<ul>\n<li>Contact your financial institution and have your account blocked immediately<\/li>\n<li>Disconnect the Internet<\/li>\n<li>Change passwords<\/li>\n<li>Report to the police<\/li>\n<\/ul>\n<\/div><\/section><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id=\"after_section_1\" class=\"main_color av_default_container_wrap container_wrap fullsize\"><div class=\"container av-section-cont-open\"><div class=\"template-page content  av-content-full alpha units\"><div class=\"post-entry post-entry-type-page post-entry-29416\"><div class=\"entry-content-wrapper clearfix\">\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-797ej-9d5d62fa5dde6bdbd37048f06c0a75f4\">\n#top .flex_column.av-797ej-9d5d62fa5dde6bdbd37048f06c0a75f4{\nmargin-top:-80px;\nmargin-bottom:0px;\n}\n.flex_column.av-797ej-9d5d62fa5dde6bdbd37048f06c0a75f4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-797ej-9d5d62fa5dde6bdbd37048f06c0a75f4{\nmargin-top:-80px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class=\"flex_column av-797ej-9d5d62fa5dde6bdbd37048f06c0a75f4 av_three_fourth  avia-builder-el-5  el_after_av_section  avia-builder-el-no-sibling  ebas-collapse first flex_column_div av-zero-column-padding  \"><section class=\"av_textblock_section av-k0cjjgav-8d0f90ee96899c402c2dfc32f7a65b11 \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><h3>Further information for those interested<\/h3>\n<\/div><\/section><br>\n<section class=\"av_textblock_section av-k0ch6tr9-1e9bfede3a6bb669635c09043d4b154b \" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"><div class=\"avia_textblock\" itemprop=\"text\"><h3>Can banks detect and stop misuse?<\/h3>\n<p>Individual financial institutions have a fraud detection system in place, which reports or even automatically stops suspicious transactions. These systems are becoming ever more effective, but don&rsquo;t offer a 100% level of protection. And fraudsters proceed ever more cleverly and unobtrusively to outwit such systems. You should therefore take personal responsibility and not just rely on your bank being able to protect your accounts against unauthorised access, for instance in case of a <span class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Phishing&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;This term is made up from the words &amp;quot;password&rdquo; and &amp;quot;fishing&rdquo;. Attackers use &amp;lt;a href=&amp;quot;https:\/\/www.ebas.ch\/en\/phishing\/&amp;quot;&amp;gt;phishing&amp;lt;\/a&amp;gt; to obtain confidential data from unsuspecting Internet users. These might for instance involve access data for your e-banking facility or account information of online shops. Perpetrators abuse their victims&rsquo; good faith and helpfulness by purporting to be, say, an employee of a trustworthy financial institution.&lt;\/p&gt;\n&lt;p&gt;There are a variety of other variations such as Vishing (voice phishing or phone phishing), Smishing (SMS \/ text phishing) and QR phishing in addition to classic phishing via e-mail.&lt;\/p&gt;&lt;\/div&gt;\n\"  data-mobile-support=\"0\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex='0' role='link'>phishing<\/span> attack, at all times.<\/p>\n<h3>Who is liable in the event of damage?<\/h3>\n<p>It is not possible to provide a general answer to the question of liability, since this has to be evaluated on a case-by-case basis. Next to the actual issue of liability, due diligence is the deciding factor here. Since attackers generally remain unknown and operate from abroad, criminal investigations often prove to be difficult. Frequently, unwary middlemen, so-called <a href=\"..\/en\/money-mules-financial-agents\/\">money mules<\/a>, are also used to disguise such transactions. In many cases, the money transferred is lost. Both financial institutions and their customers must categorically exercise due diligence when operating bank accounts and handling the money deposited there. Courts will therefore check for any potential infringement of due diligence, something which a customer just might be guilty of &ndash; for instance, if he or she has disclosed his or her access data to a third party, whether deliberately or not. You should therefore <a href=\"..\/en\/tips-for-secure-e-banking\/\">protect your account as a preventative measure<\/a>, so that you will not have to deal with any questions of liability in the first place!<\/p>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.<\/p>\n","protected":false},"author":1,"featured_media":29408,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-29416","page","type-page","status-publish","has-post-thumbnail","hentry","category-threats"],"acf":[],"yoast_head":"<title>Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb<\/title>\n<meta name=\"description\" content=\"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb\" \/>\n<meta property=\"og:description\" content=\"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00abeBanking \u2013 but secure!\u00bb\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-05T16:21:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ebas.ch\/wp-content\/uploads\/2021\/01\/Konto_gehackt-scaled.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/\",\"url\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/\",\"name\":\"Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ebas.ch\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/Konto_gehackt-scaled.jpg\",\"datePublished\":\"2021-01-18T16:38:34+00:00\",\"dateModified\":\"2026-02-05T16:21:08+00:00\",\"description\":\"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ebas.ch\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/Konto_gehackt-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ebas.ch\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/Konto_gehackt-scaled.jpg\",\"width\":2048,\"height\":1556,\"caption\":\"Portrait of an attractive woman at the table with cup and laptop, book, notebook on it, grabbing her head. Bookshelf at the background, concept photo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/account-hacked-what-to-do\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Threats\",\"item\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/category\\\/threats\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Account hacked! What to do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/\",\"name\":\"\u00abeBanking \u2013 but secure!\u00bb\",\"description\":\"\u00abeBanking \u2013 but secure!\u00bb is an independent platform meant to help you maintain your personal computer security.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#organization\",\"name\":\"\u00abeBanking \u2013 aber sicher!\u00bb\",\"url\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ebas.ch\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/logo_ebas_de.svg\",\"contentUrl\":\"https:\\\/\\\/www.ebas.ch\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/logo_ebas_de.svg\",\"width\":10,\"height\":1,\"caption\":\"\u00abeBanking \u2013 aber sicher!\u00bb\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ebas.ch\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>","yoast_head_json":{"title":"Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb","description":"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/","og_locale":"en_US","og_type":"article","og_title":"Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb","og_description":"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.","og_url":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/","og_site_name":"\u00abeBanking \u2013 but secure!\u00bb","article_modified_time":"2026-02-05T16:21:08+00:00","og_image":[{"url":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2021\/01\/Konto_gehackt-scaled.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/","url":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/","name":"Account hacked! What to do? - \u00abeBanking \u2013 but secure!\u00bb","isPartOf":{"@id":"https:\/\/www.ebas.ch\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/#primaryimage"},"image":{"@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2021\/01\/Konto_gehackt-scaled.jpg","datePublished":"2021-01-18T16:38:34+00:00","dateModified":"2026-02-05T16:21:08+00:00","description":"Every bank customer\u2019s nightmare: Criminals gain access to your account and clear it out. If this has already happened, the main thing is damage limitation \u2013 and to learn from this.","breadcrumb":{"@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/#primaryimage","url":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2021\/01\/Konto_gehackt-scaled.jpg","contentUrl":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2021\/01\/Konto_gehackt-scaled.jpg","width":2048,"height":1556,"caption":"Portrait of an attractive woman at the table with cup and laptop, book, notebook on it, grabbing her head. Bookshelf at the background, concept photo"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ebas.ch\/en\/account-hacked-what-to-do\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ebas.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Threats","item":"https:\/\/www.ebas.ch\/en\/category\/threats\/"},{"@type":"ListItem","position":3,"name":"Account hacked! What to do?"}]},{"@type":"WebSite","@id":"https:\/\/www.ebas.ch\/en\/#website","url":"https:\/\/www.ebas.ch\/en\/","name":"\u00abeBanking \u2013 but secure!\u00bb","description":"\u00abeBanking \u2013 but secure!\u00bb is an independent platform meant to help you maintain your personal computer security.","publisher":{"@id":"https:\/\/www.ebas.ch\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ebas.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.ebas.ch\/en\/#organization","name":"\u00abeBanking \u2013 aber sicher!\u00bb","url":"https:\/\/www.ebas.ch\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ebas.ch\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2020\/06\/logo_ebas_de.svg","contentUrl":"https:\/\/www.ebas.ch\/wp-content\/uploads\/2020\/06\/logo_ebas_de.svg","width":10,"height":1,"caption":"\u00abeBanking \u2013 aber sicher!\u00bb"},"image":{"@id":"https:\/\/www.ebas.ch\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/pages\/29416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/comments?post=29416"}],"version-history":[{"count":3,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/pages\/29416\/revisions"}],"predecessor-version":[{"id":49701,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/pages\/29416\/revisions\/49701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/media\/29408"}],"wp:attachment":[{"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/media?parent=29416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/categories?post=29416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ebas.ch\/en\/wp-json\/wp\/v2\/tags?post=29416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}