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Pay securely with Twint

It is really easy to remit money using Twint – even to the wrong person! Follow our simple tips to ensure that this doesn’t happen to you.

With the Twint pay­ment app, remit­ting amounts between indi­vid­uals is sur­pris­ingly easy. But as the latest SRF report has shown, it is also very easy for money to end up in the wrong account. That’s because all it takes is a simple typing error or change in the recipient’s mobile number. To get your money back once this has hap­pened is rather involved, or nigh on impossible.

The fol­lowing tip serves to ensure that your mobile pay­ment or Internet banking app pay­ments via Twint or sim­ilar apps will always reach the required individual:

Do not use the send func­tion to remit larger sums of money via mobile pay­ment or Internet banking apps, but only ever the request func­tion. In case of a typing error, this means only the request, but no money is received by the wrong recipient!

In case this hap­pens to you still, do request the money back from the unknown recip­ient. He or she may poten­tially remit the money back to you. Oth­er­wise, con­tact your bank or Twint so that they can request your money back for you. If this doesn’t help, the only option left is to bring charges and demand your money back by taking legal action.

What else would you like to learn about security when e-banking?

Reg­ister for a course now
and learn more:

Basic course

Find out about cur­rent Internet threats and some easy pro­tec­tive mea­sures, and how to securely use e-banking.

fur­ther information

Online course mobile banking/payments

Find out about mobile banking, mobile pay­ments and how to securely use these apps.

fur­ther information

Online course for the under-30s

Learn how to use your smart­phone securely. Next to basics, we will show you what you should know about social media, clouds, mobile banking and mobile payments.

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Course for SMEs

Is your organ­i­sa­tion suf­fi­ciently secure? Learn which mea­sures you can take to sig­nif­i­cantly strengthen your organisation’s IT security.

fur­ther information